The Balance Adjustment module allows the Super Admin to manually adjust a merchant wallet’s balance, supporting both increase and decrease operations. All adjustment records are kept for audit.

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Page Overview

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Adjustment Records Table

FieldDescription
Target WalletThe wallet whose balance is being adjusted
Transaction IDUnique internal transaction identifier
Adjustment AmountNUSD amount being adjusted
Adjustment TokenDefaults to NUSD
Adjustment TypeAdd Balance (green) / Deduct Balance (red)
Adjustment TimeTime of the operation
StatusCurrent status of the adjustment order

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Filter Conditions

FilterTypeDescription
Transaction IDInputQuery by transaction ID
Transaction StatusDropdownPending Confirmation / Approved / Cancelled / Rejected / Completed / Transaction Cancelled
TimeDate RangeSelect start/end dates
Target WalletDropdownSuper Admin can filter by wallet

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Operation Guide

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Initiate Adjustment (Super Admin only)

1

Click the 'Adjust' button

Click the “Adjust” button at the top right of the page to open the adjustment dialog.
2

Select target wallet

Select the project wallet whose balance is to be adjusted from the dropdown. Only wallets in normal status are shown.
3

Select adjustment type

Choose “Add Balance” or “Deduct Balance”.
4

Enter amount

Enter the NUSD amount to be adjusted.
5

Confirm submission

Click OK to complete the adjustment.

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Status Description

Status ValueDisplay NameColorMeaning
1Pending ConfirmationGraySubmitted, awaiting processing
2ApprovedBlueApproved
3CancelledOrangeCancelled
4RejectedRedRejected
5CompletedGreenAdjustment has taken effect

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Permission Requirements

FeatureSuper AdminAdmin (Payin)Operator (Payin)Admin (Payout)Operator (Payout)
View adjustment recordsYes (All)Yes (Own project)Yes (Own project)Yes (Own project)Yes (Own project)
Initiate adjustmentYesNoNoNoNo

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Notes

Balance adjustment is a highly sensitive operation that directly affects the merchant’s balance. Always confirm the amount and direction (increase/decrease) before submitting.
The “Deduct Balance” operation directly reduces the merchant’s available balance. Make sure there is a strong justification (e.g., reconciliation discrepancy correction, error fix, etc.).
Balance adjustment is typically used in the following scenarios: reconciliation discrepancy correction, offline deposit backfill, error fix, promotional credits, etc. It is recommended to confirm with the merchant before performing the adjustment.